Finally in Housekeeping

So after 1 month of quite extensive training in Front Office, I started in housekeeping. There I had about 6 hours of training with another supervisor on Monday, and on Tuesday I was on my own! I don´t mind at all, the job is not really difficult so I was ready. It just takes a lot of running around. Tuesday I was working floors 3-25 and I have no idea how many times I went all the way and all the way down again (elevator up, stairs down of course. I´m not crazy!). I don´t think I want to know either.

My duties are also quite simple, starting at 8.30 with running some reports, finding out which rooms are VIPs, pre-assigned, has pre-orders, and so on. Then I check all the rooms on one floor in a discrepancy report. After that I go around trying to talk to all the ladies on my floors, making sure they have what they need and know what to do. The rest of the day in mostly checking rooms, making different inspections and so on. Then at 5 pm I go home! It is of course a little more to it than that. It takes time to call back someone to re-do something, and if something is missing or is wrong in the room I have to make sure it gets fixed, which can make me having to go back to that room several times before I can release it. And the hskp director wants us to check about 80-100 rooms a day. There of all the running. I think its excellent exercise!

I also had a class yesterday, for all supervisors, managers, and directors. It was about how to recognize the warning signs of team members (Hilton don´t call them employees, but team members) thinking of joining the union. Apparently this was a big no no, and something we need to keep an eye on. It was interesting, so different from Sweden. Not that Hilton is trying to keep people from having rights, but they want to take care of the people them selves without middle hands. To make that obvious they say we are not anti-union, but pro-employee. Nicely put! Scary though how much trouble I can put the company in since they are legally bound to whatever I (and all other supervisors, managers and directors) say… Better keep my mouth shut!

However, yesterday I found out that do to bad times and savings, the supervisors only work 3-4 days a week. Not good for my bank account. They say its going to pick up soon, so I hope it is so, even though I don´t really understand how a full house occupancy can pick up so much. So, now I have 6 days off actually. I´m not sure what I´m gonna do, but I´m thinking Stone mountain. Gotta tourist some.

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